FAQs

Register with the Moore Medical Practice

To see a doctor at the Moore Medical Practice you must register with us. Download our Registration Form, complete it at your leisure and bring it with you to your first appointment. It must be completed before we see you, and this option saves you completing it at Reception.

How to see your Doctor

You may consult any of the doctors. They will see you in the surgery, by appointment, which can be made by telephoning the secretaries during surgery hours which are 8:30 am - 6:00 pm. Urgent cases will be seen on the same day, otherwise you will be offered the next available time. If you cannot keep your appointment, please let us know. A cancellation fee will be charged if an appointment is cancelled within 4 hours of the appointment.

How to speak to your Doctor on the telephone

All doctors are available to speak on the telephone in between their surgeries. All calls will be returned the same day if at all possible. If your call is urgent, please point this out to the secretary and a doctor will try and speak to you immediately.

How to request a Home Visit

If you are too ill to come to the surgery and require a home visit, please try and make the request before 10.30am. This allows the doctors time to plan their visits efficiently. In an EMERGENCY situation, please make it clear that you require an immediate Home Visit.

What to do when the surgery is closed

If you need an EMERGENCY visit out of hours, a doctor will always be on call - please note that there will be a charge for both telephone advice and visits.

Please telephone 020 7349 1490 and you will be redirected to the doctor on duty, either via their mobile telephone number or pager. This doctor will give you advice on any urgent medical problems that you may have. The doctors we use have all been carefully selected, have a great deal of experience and are well known by the Practice.In case of a life threatening emergency, you should always dial 999 immediately.

Informing Other Doctors

Information about you held by the Practice will be kept in the strictest confidence and will only be shared on a need to know basis with other health care professionals. However, it is our policy to encourage our patients to let us share information with their NHS GP.

Disabled Persons

The Practice  provides full access for disabled patients. If you are disabled and have any special requirements, please call the reception to discuss them with our staff.

Chaperone Policy

The Practice is unable to provide a chaperone during consultations. Please let your doctor know if you are unhappy to be examined without a chaperone. In this specific situation, it would help if you could bring along a member of your family or a friend with you.

Test Results

X-rays, blood and other investigation results will be given to you in writing or by telephone within a few days. If the tests are urgent, they will be telephoned through as soon as possible, and often the same day. If you have not heard for any reason, please ring the Practice staff who will get the relevant doctor to ring you.

Prescribing

The Practice does not have a dispensary, but the doctor will issue you a prescription, which can be taken to any pharmacy in London.

Please note that for all prescriptions, the practice doctors require at least 24 hours’ notice to be given. Please tell the practice staff whether you wish to collect the prescription, have it posted or request the Independent Dispensary to arrange delivery for you (there is no delivery charge)

Should you require prescriptions to be faxed to a local pharmacy, please be aware that the practice policy is to charge for this service which is noted on the fees section of our website.

You can also order Repeat Prescriptions on our website.

Resuscitation

Should the need arise, it is Practice policy to attempt to resuscitate our patients. If you have strong feelings regarding this, please discuss the matter with your doctor.

Complaints Procedure

If you have an issue, which you would like to discuss with Dr Moore or any member of staff, please let us know so that we can resolve it for you.

This is best put in writing to Dr Moore and would be acknowledged by return. The complaint will be investigated and a written response will be made, normally within 7 days unless Dr Moore is away, in which case it will be on his return.

In the event that a complaint is not resolved in a satisfactory manner, our Practice follows the IDF Complaints Procedure. Please ask a member of our practice staff for details.

Administration Requests

The following timescales will normally apply to various Administration requests:

  • Repeat prescriptions - 36 hours
  • Requests for copies of :
  • Receipts and invoices upto 1 year old - 72 hours
  • Receipts and invoices over 1 year old - 7 days
  • Vaccination records - 7 days
  • Medical records - 7 days

end faq