Address


First Floor, College House
272 Kings Road, Chelsea, London SW3 5AW

Telephone

020 7349 1490

Facsimile

020 7349 1491

Email

This email address is being protected from spambots. You need JavaScript enabled to view it.

Please do not use this e mail address if you require urgent medical advice. In an emergency situation you should call the emergency services on 999, or telephone the practice if the situation is not life threatening.

Practice Manager

Darren Souch

Office Hours

Monday to Friday, 8:30am-6:00pm

Appointment
Times

Appointment Times

Monday to Friday, 9:00am-12:30pm, 2:30pm-5:30pm
Emergencies will be seen the same day if at all possible.

Emergencies

Telephone 020 7349 1490 and follow the instructions.

Registration

Download our Registration Form, bring it completed to your first appointment. It must be completed before we see you, and this option saves you completing it at Reception.

Repeat
Prescriptions

Repeat Prescriptions

Patients of the Moore Medical Practice may request Repeat Prescriptions by telephone, post, or here via the website. 24 hours’ notice is needed for repeat prescriptions.

Complaints
Procedure

Complaints Procedure

Please put any complaints in writing to Dr Simon Moore at This email address is being protected from spambots. You need JavaScript enabled to view it.. The practice will acknowledge your within three working days of receipt unless the practice is able to provide you with a full response within five days. A full response to your complaint will be made within twenty days of the receipt of the complaint.

Data
Protection

Data Protection

PATIENT INFORMATION ON DATA PROTECTION (GDPR) MAY 2018

We need to hold your personal information about you on our records in order for us to look after your health needs. Your Doctor is responsible for their accuracy and safekeeping. Doctors and staff have access to your medical records in order to allow them to do their jobs. Information is only ever shared with other Doctors / Consultants or Practitioners when you are being referred by your Doctor at Moore Medical Practice to elsewhere.

In extreme circumstances we can be ordered by law to release your data in cases of public health issues or if a court order is presented. You will be asked for consent before information is released for medical reports for insurance, solicitors etc.

To ensure privacy we will not disclose any information over the phone, fax, or email unless we are certain it is you were are talking to. If you would rather we didn’t email you, please ask the receptionist to remove your address from our system.

We have made the decision not to encrypt emails due to the cumbersome nature of the available systems and our concern that important emails will remain unopened and unread. Information will not be disclosed to family, friends or spouses without your express permission. You have the right to see your records if you wish.

We use a clinical computer system called Practice Manager (DGL Helix Health) which is fully compliant with all GDPR and safety requirements and your information is backed up and stored by our IT provider Ameris, who store the information safely offsite.

 

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